Membership Management & Billing
Why doesn't my password work?
I forgot my username & password. Help!
I've never received my password! Help!
Sites have slow download speeds or are unreachable
How do I copy & paste the password?
Why was my username temporarily disabled?
How do I turn on cookies?
How do I disable access via a proxy?
How can I cancel my membership?
Once cancelled will I still have access?
How will the membership show up on my bill?
What is your refund policy?
How often will I be charged for my membership?
I can't join. Why was my card declined?
Why did I not receive a confirmation email?
GO BACK TO SUPPORT HOME